Shipping Policy – One of One

Business: One of One Designs
Location: South Africa

Order Processing and Production

One of One specialises in 3D-printed products manufactured in-house. Depending on the product, orders may be produced after purchase or fulfilled from available stock.

Each order is processed according to its production requirements. Custom colours, designs and more complex prints may require additional time.

Estimated Delivery Time

Our estimated delivery timeline is 2–5 business days. Actual delivery times may vary depending on production requirements, order volume and the delivery location.

If an order is expected to be delayed significantly, we will communicate the delay to the customer.

Shipping Fees

Applicable shipping fees will be communicated to the customer before the order is finalised and payment is made.

Delivery Information

Customers must provide accurate delivery details when placing an order. Incorrect or incomplete information may cause delays.

Once an order has been dispatched, delivery will depend on the applicable delivery arrangements.

Custom-Made Products

Custom 3D-printed products may require additional production time depending on the design, size, complexity and materials required. Any significant changes to the estimated delivery timeline will be communicated to the customer.

Delays

Although we aim to meet our estimated delivery timelines, delays may occasionally occur because of production issues, material availability or delivery service disruptions.

We will communicate material delays and work with the customer to resolve any issues.

Contact Us

For questions about an order, production time or delivery, please contact One of One through the contact details published on our website.

This policy is subject to applicable South African consumer protection laws.