Refund and Returns Policy – One of One Designs

One of One designs is a South African business specialising in in-house 3D-printed products, including customised items.

We aim to provide products that meet the descriptions and specifications agreed upon when an order is placed.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order details and, where practical, photographs showing the issue so that we can assess the matter and advise you on the next steps.

Eligible returns, repairs, replacements or refunds will be handled in accordance with applicable South African consumer protection laws.

2. Custom-Made and Personalised Products

Some products are manufactured specifically to a customer's requirements.

Please review the product description, dimensions, design details and any agreed specifications before confirming your order.

Where production has already started, a cancellation or change of mind may not always be possible. However, this does not limit any cancellation, return or refund rights that apply under South African law.

3. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible and include your order details.

We will consider the stage of production and any applicable legal rights when assessing the request. Any refund due will be handled in accordance with applicable law.

4. Refund Processing

Where a refund is approved or legally required, we will communicate the next steps and arrange the refund through an appropriate payment method.

The time taken for the funds to reflect may depend on the payment provider or financial institution.

5. Contact Us

For returns, refunds, damaged products or other order-related concerns, please contact One of One using the contact details published on our website.

This policy is intended to operate alongside applicable South African consumer protection laws. Nothing in this policy excludes or limits a consumer right that cannot lawfully be excluded or limited.